At Kraace, customer satisfaction is important to us. If your return is approved, a refund will be processed after the returned item has been received and inspected.

To be eligible for a refund:

• The item must be returned within 7 days of delivery.
• The item must be unused, unworn, and in its original condition.
• Original tags and packaging must be included.

Once your refund is approved, it will be processed within 3–13 business days. The time it takes for the refund to appear may vary depending on your payment method or financial institution.

Shipping charges are non-refundable unless the item received was defective, damaged, or incorrect.

For refund requests or assistance, please contact us:

Email: kraace.store@gmail.com
Phone / WhatsApp: +92 322 4403862

Thank you for shopping with Kraace.